Article by Chi Shiyou
W. Edwards Deming, among America?s foremost high quality gurus, stated that 85% of an group?s issues are attributable to variability in their processes, and also the other 15% are related to men and women, tools and instruments. But if your aim as an external area professional (consultant) would be to deliver visible, bottom line outcomes to your customers, then concentrate on their processes! Why waste your time around the trivial 15% when it is possible to provide breakthrough results by focusing on the principle source with the corporation?s complications?
Source: http://justarticles.net/09/jordans-provide-results-concentrate-on-your-own-shoppers-processes/
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